Refunds & Cancellations

Client Cancellations

• 48+ hours before start: 100% of hourly charges refunded; booking fee non-refundable.
• 24–48 hours: 50% of first day’s hours refunded; booking fee non-refundable.
• < 24 hours: Non-refundable first day’s minimum hours; booking fee non-refundable.

No-Shows / Early End

If a client or site contact is unavailable or requests early termination, the minimum hours (or time worked, whichever is greater) are billed.

Cash Bookings

The cash booking surcharge is non-refundable once a guard is dispatched.

Weather & Safety

Dangerous conditions may pause service at the guard’s discretion. We will attempt to reschedule; fees may apply.

Platform / Card Disputes

Card disputes are handled via Stripe. We may charge reasonable admin fees if a dispute is lost due to missing client information.

Contact

Questions? thesguardone@gmail.com